Barclays Hiring For Specialist Customer Care Support
| Company | Barclays |
| Job Role | Specialist Customer Care Support |
| Qualification | Graduate/Post-Graduate |
| Branch | Any Branches |
| Batch | 2024 – 2020 |
| Salary | Up to ₹10 LPA |
| Experience | Fresher’s and upto 2 Year’s |
| Location | Noida, India |
| Last Date | ASAP |
Job Responsibilities :
Accountabilities
- Support the provision of customer service through various communication channels including chat, email and phone.
- Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness .
- To meet the needs of stakeholders/ customers through operational excellence and customer service
- Perform prescribed activities in a timely manner and to a high standard
- No people leadership roles at this grade.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Identify escalation of policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of the procedures.
- Evaluate and select the appropriate alternatives from defined options.
- Make judgements based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
Qualifications and Skills Required :
- 0-24 months of relevant experience
- Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
- Experience of working in BPO/KPO
- Flexibility in hours of work and ability to work changing shifts patterns
- Effective communication, including questioning skills
- Ability to work independently or as part of a team
- Achieving high standards and delivering results with accuracy and attention to detail
- MS Office Applications (preferably, Excel, word & PowerPoint)
- Risk awareness
- Min Typing speed of 20-25 wpm & 80% accuracy in the test
- Excellent analytical skills and an ability to solve issues
How To Apply For Barclays Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
