Cognizant Off Campus Drive 2022 | For Manager Projects | Apply Now

Qualification:

BSC, MSC BE, MCA 

Responsibility:

Stakeholder Management:

• Ensure management reports are circulated to the relevant stakeholders as per agreed timelines.

Service Management:

• Act as the Single Point of Contact for Delivery for the project.

• Responsible for End to End Service Delivery for the portfolio / LOB being managed.

• Devise Corrective and Preventive actions for any Service Level breaches, near misses and Customer escalations.

• Integrates Service Management Office into the service delivery to effectively leverage their specialist capabilities (eg Incident Management, Problem Management, Change Management etc).

• Manage defined processes and risks with respect to organization and customer.

• Coordinate with onsite and offshore teams as necessary during project delivery.

Service Tracking:

• Ensure service performance of the portfolio through defined metrics and KPI’s.

• Participate in PMR and Service performance review meeting and ensure availability of all relevant performance data.

• Ensure that status reports & dashboards are sent to the customer for the project(s) at the agreed intervals.

Service Execution:

• Coordinate and test Service Continuity plan on a periodic basis.

• Resolving all customer requests, issues / escalations in a timely manner.

Knowledge Management:

• Liaise with Academy for project level training needs and ensure training plans are made available based on skillset needs.

People Management:

• Drive performance management process (goal setting, appraisals and promotions) for the project (Portfolio / LOB).

• Responsible for onboarding new hires.

• Manage conflicts within the team and organize team building exercises.

• Enable periodic skill assessment of associates and subsequent adherence to learning plans.

• Initiate (Performance Improvement Plan) PIP in case of nonperformance.

• Continuously mentor and have succession plan for all key roles.

• Responsible for forecasting and managing staffing requirements for the portfolio.

Contribution to Org Initiatives:

• Adhere to Organization policies and procedures.

• Participate in Customer round table discussions/floor visits and share project experience.

• Share best practices with the Organization and leverage Organization assets for the benefit of the project.

• Adopt and implement organization initiatives like ‘Best in Class’, Pinnacle, Innovation programs etc.

• Adopt and replicate best practices from other engagements in SBU and organization.

Business Development & Customer Relationship Management:

• Participate in Customer review / governance meetings to discuss on Service performance, project issues and improvement opportunities.

• Participate and provide inputs during Solution development activities Build relationships with line managers or portfolio owners in the customer organization.

• Coordinate and ensure preparedness for the Customer visits.

• Anticipate issues and needs of the customer related to the project and address them proactively.

• thereby help achieve CSS targets.

Account Operations:

• Ensure work environment availability (infrastructure, relevant software, access etc) to the project resources.

• Establishes the key calendar of events for the project / LOB.

• Initiate and drives Continual Service Improvement program.

Audit:

• Participate in audits and track action items to closure.

• Responsible for billing and invoicing for the portfolio being managed.