Mphasis Careers :- Mphasis is Hiring For fresher and experienced candidates for L2 Technical Support Engineer and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.
Mphasis Hiring For L2 Technical Support Engineer
| Company | Mphasis |
| Job Role | L2 Technical Support Engineer |
| Qualification | Any Bachelor’s Degree |
| Branch | Any Branches |
| Batch | 2024 – 2020 |
| Salary | Up to ₹7 LPA |
| Experience | 1 – 3 Year’s |
| Location | Bangalore, India |
| Last Date | ASAP |
Job Responsibilities :
- Handle escalated technical issues from Level 1 support via ticketing systems, calls, or chat
- Troubleshoot hardware, software, and network issues across multiple platforms (Windows, Linux, Mac, etc.)
- Perform root cause analysis and provide long-term solutions to recurring issues
- Work with internal teams and external vendors for issue resolution or escalation
- Configure, install, and maintain software applications and tools
- Document solutions, create and maintain knowledge base articles
- Participate in incident management, including logging, tracking, and resolving high-priority incidents
- Ensure SLAs (Service Level Agreements) and response times are met
Qualifications and Skills Required :
Technical Skills:
- Hands-on experience with Windows /Mac OS environments
- Excellent problem-solving and communication skills
- Hands-on experience with Windows /Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)
- Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
- Basic knowledge on Virtualization technology.
- Graduate 1+ years of relevant experience.
Management Skills:
- Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)
- Familiar to the Citrix, AWS environment
- Aware of ITSM Process (Incident management)
- Inbound calls taking
- Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
- Prioritize and manage several open issues at one time.
- Document technical knowledge in the form of notes and manuals.
- Refer to internal database or external resources to provide accurate tech solutions.
Behavioral Skills :
- Ability to diagnose and troubleshoot basic technical issues.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Provide prompt and accurate feedback to customers.
- Ensure all issues are properly logged.
Certification: MCSE, CCA, ITIL foundation is an added advantage (not mandatory).
How To Apply For Mphasis Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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Mphasis Apply Link: Click Here
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