Pitney Bowes Hiring For Software Support Engineer
| Company | Pitney Bowes |
| Job Role | Software Support Engineer |
| Qualification | Any Graduate |
| Branch | Any Branches |
| Batch | 2024 – 2018 |
| Salary | Up to ₹12 LPA |
| Experience | 1 – 3 Year’s |
| Location | Pune, Maharashtra, India |
| Last Date | ASAP |
Job Responsibilities :
- Ownership of technical enquiries – Identify, diagnose and resolve incidents raised by clients.
- Progressing all incidents through to resolution and working with the client to verify effectiveness of solution.
- Execute tasks to help our customers successfully install, integrate, and maintain Pitney Bowes Technologies in accordance with our best practices.
- The successful candidate will have a customer centric attitude by understanding how customers use the Pitney Bowes Technologies, helping to continuously improve the customer experience, and having an “I own the resolution” mentality.
- Perform root cause analysis to determine failure trends and work with technical teams to improve the quality of the solution.
- Participates as a subject matter expert in supporting the development and launch of new products and solutions into the Pitney Bowes space.
- Offers recommendations to engineering on product features and modifications through client feedback and analysis.
- Provides input for improvement and updating of technical documentation (User Documentation, Standard Operating Procedures, FAQs).
- Responsible for creating and maintaining technical training curriculums.
- Thoroughly document client communication and solutions in ticketing system.
- Strong interpersonal skills to interact with clients and internal teams.
- Strong written communication skills to respond to client communications and publish technical documents.
- Innovate on current processes to constantly improve support operations.
Qualifications and Skills Required :
- Strong English Communication Skills
- 1-3 years relevant (i.e. industry/product) experience or equivalent API expertise
- Direct customer facing experience
- Trouble Shooting/Development Experience in Programming Languages: Java, C++, .NET, C#, Perl, JSON, XML etc.
- Proven ability to thrive in fast paced day-to-day activity
- Degree in Engineering, computer science, or equivalent preferred
- Excellent problem solving and analytical skills
- Ability to multitask and prioritize responsibilities
- Proven leadership, communication, and writing skills coupled with strong interpersonal, and relationship management required
- Excellent Customer Service Skills required
- Shipping industry knowledge is preferred
- Minimal travel required
How To Apply For Pitney Bowes Careers :
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
