Tech Mahindra Bulk Hiring 2023 :- The Post of Associate Software Engineer from can apply for Interested and eligible candidates can read more details below.
Tech Mahindra Bulk Hiring 2023
| Company Name | Tech Mahindra |
| Post Name | Associate Software Engineer |
| Degree | BE, BTech , MCA, ME, MTech, MSC |
| Branch | Any Branches |
| Batch | 2020, 2021, 2022, 2023 |
| Salary | INR 3.25 LPA |
| Experience | Fresher |
| Location | Pune |
Job Description
Key Tasks:
Case Solving – on Portal and Expert Chat:
• Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions in complex environments for specific fields/areas
• Achieve a high level of customer satisfaction through individual case work
• Escalate on time and good quality – keep incidents aged days to a minimum
• Enterprise Support KPI adherence
• Very High incident handling
• Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching and on the job training
• Participate in weekend support activities as required
• Provide extended and 24 hour coverage if required
• Report errors to development organizations
• Involvement in case reduction tasks like creation of Knowledge Base Articles and notes, contribution in community and, forums
2) Knowledge Transfer:
• Coaching and Mentoring
• Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents.
• Deliver standard application/technology trainings and workshops
• Perform knowledge transfer to internal staff and external customers & partners
• Produce e-Learning Content (Forums/Wiki to help with incident deflection)
• Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally
3) Additional Tasks:
• Product specialization – be a product expert in at least one product area
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
• Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g: CIM escalation, account escalation)
• Participate in internal projects driven by internal requirements
• Be involved in CoE/IMS activities driven by business requirements
• Take initiatives improving team’s performance and efficiency
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