Tech Mahindra Fresher RecruitmentTech Mahindra Fresher Recruitment

Tech Mahindra Bulk Hiring 2024 :- The Post of  Associate Software Engineer from can apply for Interested and eligible candidates can read more details below.

Tech Mahindra Bulk Hiring 2024

Company NameTech Mahindra
Post NameAssociate Software Engineer
DegreeBE, BTech , MCA, ME, MTech, MSC
BranchAny Branches
Batch2020, 2021, 2022, 2023
Salary INR 3.25 LPA

Job Description

Key Tasks:

Case Solving – on Portal and Expert Chat:

• Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions in complex environments for specific fields/areas
• Achieve a high level of customer satisfaction through individual case work
• Escalate on time and good quality – keep incidents aged days to a minimum
• Enterprise Support KPI adherence
• Very High incident handling
• Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching and on the job training
• Participate in weekend support activities as required
• Provide extended and 24 hour coverage if required
• Report errors to development organizations
• Involvement in case reduction tasks like creation of Knowledge Base Articles and notes, contribution in community and, forums


2) Knowledge Transfer:

• Coaching and Mentoring
• Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents.
• Deliver standard application/technology trainings and workshops
• Perform knowledge transfer to internal staff and external customers & partners
• Produce e-Learning Content (Forums/Wiki to help with incident deflection)
• Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally


3) Additional Tasks:

• Product specialization – be a product expert in at least one product area
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
• Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g: CIM escalation, account escalation)
• Participate in internal projects driven by internal requirements
• Be involved in CoE/IMS activities driven by business requirements
• Take initiatives improving team’s performance and efficiency

How to apply :- Interested Candidates Can Register on Below Apply Links 


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