Wipro Recruitment Drive 2023 :- Google Hiring freshers for IT Service Desk – Associate and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.
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Wipro Recruitment Drive 2023
| Company Name | Wipro |
| Job Role | IT Service Desk – Associate |
| Qualification | Any Degree |
| Branch | Any Stream |
| Batch | 2019, 20, 21, 22, 23 |
| Salary | INR 3 LPA |
| Experience | Fresher |
| Location | Pune |
Job Description
Experience & Qualifications
- Graduation mandatory (Technical Grads Preferred)
- Only Freshers currently living in ban galore can apply.
- Candidate should have excellent communication. (ENGLISH)
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
Key Responsibilities:
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
How to apply :- Interested Candidates Can Register on Below Apply Links
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